Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. The health, safety and well-being of our staff, guests and partners remains our top priority as the world goes through this unprecedented crisis.
For us, knowing how to best care for our guests and reassure them that they will receive a safe welcome in our hotels is part of our DNA and comes naturally: Accor has been prioritizing the safety and wellbeing of customers and employees on a daily basis for more than 50 years. High standards of hygiene and cleanliness are already a given in all our brands, all over the world.
But as our hotels re-open, we will go even further with the implementation of additional hygiene and safety measures that draw on our long-standing experience and best practices. Accor's history and its geographical reach, including our operations in regions affected by previous outbreaks of infectious disease, means we have a strong track record and expertise that enables us to seamlessly adapt to new guest expectations.
Our mission is protect guests and staff, make sure travelers know they will feel safe, and by doing so revive guests' interest in travel and we can't wait to welcome you back soon.
CEO & Chairman
Accor
High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards &operational procedures in the hospitality industry.
Accor's global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group's operational experts or third-party auditors to achieve the new ALLSAFE label.
Accor's global cleanliness &prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group's operational experts or third-party auditors to achieve the new ALLSAFE label.
On May 15th 2020, ACCOR announced an innovative strategic partnership with AXA, a global leader in insurance and assistance, to provide medical support to guests across the 5,000 Accor hotels worldwide, starting in July 2020.
2 AXA medical solutions will be made available to help Accor hotels deal with all guests' non-urgent medical situations, including suspected COVID-19 cases:
A NEW INNOVATIVE SERVICE: Teleconsultation by phone.
A COMPLEMENT TO CURRENT SERVICE: Access to AXA's WW network of certified medical providers
Please click + to view more information:
- Find ideas! The Meeting Planner & Events Pinterest board will give you inspiration to make your event a unique experience!
- Virtual site inspection solutions are now in development - visit again soon for more information and updates
- Check My Venue Finder: find the perfect venue for your next event More than 2,400 M&E hotels in 95 countries, from luxury to economy.
- Contact your regional Accor representative for information on M&E capacities with social distancing
- Flexible cancellation conditions for all Meeting & Event related room reservations in 2020. Below you can find detailed information on T&Cs for different countries in Europe.
- Please also reach out to your regional Accor contact for more specifics or in case of any questions.
- By combining Accor’ know-how with our hotel brands’ wealth of experience and facilities, we can organize and create the solution best adapted to your needs. Click here to send an online inquiry to the properties of your choice.
- Hotel All Safe Officer or Events Planner will contact Meeting Planner a few days before the event to brief on safety standards at the hotel for guests on arrival and will also be there on the day to meet.
- If outsourced, the transportation partner must follow the same protocol as hotel employees)
- Driver is wearing protective gear such as mask and has sanitizer gel
- The car should be disinfected at every arrival
- Driver section can be segregated with a temporary plastic or a transparent sheet
- Driver should be instructed to limit conversations to minimize interaction
- Online check-in will be preferred to avoid unnecessary contact.
- Maximum number of guests in the lobby depending on area width.
- Guests will be informed upon check-in of the new sanitary measurements taken.
- Reception team members will be wearing PPEs at all times
- A distance of 1mt minimum will be kept at all times between guests and employees and amongst hotel staff
- Room keys will be disinfected at each usage.
- Reception will sanitize the desk after each check in
- Fast check out will be preferred and e-invoices will be sent
- Reception will be equipped with an H&S BOX containing PPEs, etc.
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Luggage management (where applicable)
- Only one person is allowed inside the luggage storage area: either the customer or a staff member
- Hydroalcoholic gel available at the luggage room entrance
- Each suitcase placed in the luggage storage area must be disinfected (employee must receive permission from the guest to do so)
- No contact between different customer luggage in the luggage storage area
- For groups: set aside the group suitcases if possible, to avoid over contamination
- Key high touch points must be disinfected regularly
- Door of luggage storage area disinfected frequently
- Doors will be kept open at all times when possible.
- Signage will be in place to highlight safety distance that must be respected by guests and employees alike.
- Hand sanitizer will be available to use in all public areas and its use promoted by all staff.
- Unnecessary objects will be removed from the lobby & guest corridors such as candies, brochures, magazines, etc.
- Cleaning will be reinforced in all public areas.
- Signage to indicate maximum occupancy to promote physical distancing
- Display rules for use on the lift door on all floors.
- Disinfecting dispenser in the lifts or at the exit on every floor.
- Increased frequency of cleaning and disinfecting, with special attention to high-touch points
- Hand sanitizer stations located outside washrooms
- High touch disinfecting every hour with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Cleaning time sheets displayed
- Display information about hygiene procedures in hotel & hand washing instructions
- New standard of bedroom cleanliness have been issued: particular attention will be taken for door handles, switches, remote controls, etc.
- Full change of welcome items after each guests' departure although not used.
- Elimination of accessory items in rooms such as pens, menus, brochures, etc.
- Should the guest feel ill during their stay, reception must be contacted remotely to avoid unnecessary contact and to be better assisted.
- If technical assistance is required, guests must leave the room until assistance is provided and guestroom is sanitized.
- Hand sanitizer stations
- Set-up of computer and equipment to promote physical distancing
- Business amenities (i.e. stapler, hole punch, etc.) available upon request, ensuring disinfecting between each use
- Increased frequency of cleaning and disinfecting
- Hotel staff wearing masks and fully trained on all sanitary measures
- Billposting of good behaviors in all meeting rooms.
- Signals will be in place to highlight safety distance
- Plexiglass may be installed on the welcome desk
- Removal of pencil, notebooks...
- Promote outdoor breaks (depending on capacity, weather conditions).
- Sanitizing products in all meeting rooms
- Open doors: toilets, meeting rooms and break space, air ventilation
- Daily cleaning: during breaks and at the end of each meeting
- Disinfection of: switches, door-handle, chairs, tables, floor
- All furniture and equipment inside room sanitized before and after every Meeting or Event
- Increased frequency of cleaning and disinfecting, with special attention to high-touch points
- Meeting room layouts rearranged to facilitate physical distancing according to local regulations (minimum 1 m distance between attendees).
- Eliminate all preset items on tables (except single serve bottled water)
- Contact your regional Accor representative for further details.
- Consult with our events experts on hybrid meetings and technical support options
- Increased frequency of cleaning and disinfecting of all equipment.
- Use of disposable items where applicable.
- All setups are in compliance with local social distancing measures
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- Mandatory screening for all employees upon arrival, which may include a temperature check
- Masks worn by all employees
- Gloves worn as needed by department
- Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas
- Physical distancing observed in all employee areas
- Adjusted shift start times to promote physical distancing of employees
- Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc.
- COVID-19 related training provided to all employees
- Signage and markers communicating physical distancing protocols throughout employee areas
All protocols are subject to change based on the guidance of the WHO, CDC, PHAC, and local health and government authorities.